What’s the problem?
Windows has the limitation of 256 characters in a file path (“C:/Users/PML/....”). Some of our products have long names and can exceed this threshold. If you try to unzip the file and you see that the compressed (zipped) folder is invalid:
It means one of the following:
The ZIP file has not downloaded to 100% - try downloading again and make sure nothing interrupted the download (check if the file size isn’t suspiciously small)
The file path is too long - you need to use dedicated software to unzip the file (look “How do I fix it” below)
How do I fix it?
Put downloaded file into a Folder that you want it to be (eg. “Samples Library”)
Right click the “PML(...).zip” file and “Extract Here” for WinRAR or “7-Zip > Extract Here” for 7-Zip.
Make sure to NOT USE the default Windows built-in unzipper, but only WinRAR or 7-Zip.
Issue still occurs?
If WinRAR or 7-Zips informs of a corrupted file:
That means that the ZIP file has not been downloaded to 100% - try downloading again and make sure nothing interrupted the download (check if the file size isn’t suspiciously small).
If you try to copy, rename or move the already unzipped folder and you see a warning to shorten the file name:
Make sure to put the downloaded file “PML - Deep(...).zip” already into a folder that you want it to be in the end (eg. “Samples Library”). Windows doesn’t allow long path files to be moved, copied (or to be unzipped using default Windows unzipper), but it allows them to be created - possible only using WinRAR or 7-Zip.
If you still experience any issues feel free to contact us at firstname.lastname@example.org
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