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Contact Us

Troubleshooting / General Inquiries

Feel free to send us an email about any problems / suggestions regarding PML products. Please make sure Ableton & your synth (Serum, Arturia, etc.) is updated (or matches the required version from the product page) before contacting us.

Support@ProductionMusicLive.com

Business / Press Inquiries

For any business/media inquiries, please contact us using the email below. *No support / song feedback / release requests here, they will be deleted!*

hello@productionmusiclive.com

Feedback / Suggestions

Got an idea, a request, or something we should fix? Tell us in 5 quick questions — we read every answer and it shapes what we build next.

Give Feedback

Frequently Asked Questions

Royalty free? Learn more in Licensing Agreement.

Solution to the problem: "Missing Files / Ableton Packs" in Ableton Project File

Download links sent via email before April 10th, 2025 will no longer work. You can access all your downloads by logging into your account here or if you are logged in you can access your downloads on this page.

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS etc.) and by PayPal.

Your data will be handled confidentially via Shopify Payments services and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

After ordering you will promptly receive an order confirmation via e-mail with a link to download your order and / or access to your course. Additionally, you will be able to login to your PML account, go to “My Orders” and find your download there.

If your issue is not covered in the FAQ, please contact us via email.

1) Online Courses:

We would never want you to be unhappy! If you are unsatisfied with your course, contact us in the first 2 weeks after purchase - due to the digital download nature of the optional sound packs, we can only refund the course part. No refund on bulk / bundle orders. One refund per person. To receive store credit or a refund contact us via email.

2) Digital Downloads (Sound Packs, Presets, Templates)

Due to the nature of digital downloads we only offer refunds on a strict case-by-case basis. Learn more about Refund Policy.

Where will I be able to log into my course?
Your courses live on the PML Learning Platform, and you get in with the same account you use to shop — there is no separate course password to set up. Once you’ve bought a course, sign in and open My Account: the course is listed there, and "Go to Course" takes you straight into it. You can always sign in here. If you already own courses, a new one is simply added to the same account (assuming you buy it with the same email address). If you buy with a different email, get in touch and we will merge it into your existing account.

We are available to help you with any questions, get in touch via: support (at) productionmusiclive.com

Windows limits the characters to 256 in a file path. If you're having trouble unzipping your files, we wrote a tutorial that includes two different methods for unzipping your files. You can read it here.

Your course is added to your PML account within a few minutes of purchase. Sign in and open My Account, where the course is listed with a Go to Course button.

Yes! Gift pack options are available and explained here.

All products are delivered instantly via email. You will be sent a link for your downloads, access to your courses on our course platform as well as an order confirmation.

There are e-mail services that incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our support to check whether we received your order.

You can request a new download link via support (at) productionmusiclive.com using the email address you used for the original purchase.

No worries, you don’t need to have a Paypal account to purchase our products. We process Credit and Debit cards via Stripe / Shopify Payments. Email support (at) productionmusiclive.com for any questions regarding this.

It’s possible to pay with USD, however, your USD will be converted to Euro after checkout.

Please keep in mind the USD price conversion shown in the shop is an approximation taking into account today's exchange rate between EUR and USD. If you’re paying through PayPal for example, additional transfer fees might occur.

Since PML’s business is located in Europe, the final currency to be effectively transferred is EURO.

All PML preset packs, sound banks and sample packs are 100% royalty free and you can use them for commercial work/releases as well. Rendering the project files (or templates) and releasing the exact songs as your own original content is prohibited. However, using the samples, presets, loops, rhythms, melody parts, etc included in the project files is perfectly acceptable. Redistribution of the banks and packaging are strictly prohibited. If you have any further questions regarding copy rights and royalty email support (at) productionmusiclive.com - also feel free to check out our detailed Licensing Page.

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

We heard some people see "SOLD OUT" buttons instead of add to cart buttons.

It appears to happen on some instances of the "BRAVE" browser.

Also, there are a bunch of Chrome Extensions that might cause this issue (example by customer: "I’ve just tried to deactivate « Privacy Badger » extension on Google Chrome and it works".).

1) If you see a "Sold out", try switching to another browser (chrome, safari,..)

2) Please let us know when this happens such that we can trouble shoot this issue. No product is intended to be sold out. Feel free to get in touch via: support (at) productionmusiclive.com

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WE ARE PML

PML is the Online Academy for Music Production with Ableton Live and Label for Sound Packs focused on electronic dance music. Our tutors and sound designers are industry professionals, touring artists with releases on labels such as Spinnin’, Diynamic, Afterlife, Innervisions, Terminal M, Anjunadeep, Lost & Found, Drumcode, Einmusika, among others. Join our growing community :)

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