Delivery Policy (for Downloadable Digital Goods)
Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 30 days from the date of your order. If you do not contact us within 30 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.
Refund And Return
Customer satisfaction is our number one concern. However, due to the nature of our products (being digital license downloads), we do not offer refunds. The customer may at any time cancel their order before payment has been processed. We reserve the right to refuse any refund requests.
We suggest that all customers back up their orders on an alternate / separate hard drive to protect against loss of products purchased from PML. If you do, for some reason lose a product that you have purchased, simply send us an email with your original order number and we can sort the issue out from there.